Yes, please see the Returns/Exchanges page. Returns and exchanges are possible only within 14 DAYS from receiving your order. Please try to avoid returns and exchanges, if possible.

No, all sales are final for items marked SALE or in the ON SALE section, you may not return or exchange these items.

Shirt brands/styles and approximate sizing measurements are listed on each individual product page. Please be aware that all manufacturers state that variances of up to two inches can occur. Most standard shirts are unisex 100% cotton t-shirts, sizing info from the manufacturer can be found there.

While we do our very best to check every order that goes out the door and print our products at the highest quality possible, human error does occur on rare occasions. If your shirt has a manufacturing defect, printing issue (poor quality, off center/crooked, etc.), or you received the wrong item, please contact us via the form here and we will get back with you as soon as possible. You must contact us within 14 days of receiving your order, we cannot replace any items after 14 days.

Standard printed garments can be machine-washed cold, inside-out (print on the inside!) on a gentle cycle with a mild detergent. Use non-chlorine bleach only when necessary. Do not use any fabric softeners or dry-clean. They may be tumble-dried on a low cycle, but hang-dry works best. If you are ironing the garment, use cool iron inside-out. Do not directly iron the print. Please follow these instructions carefully to avoid fading and cracking of the print, and shrinking the garment that can occur if you wash or dry it on a high setting.

Express shipping means that your order will arrive in the timeframe listed after it ships, which will still generally be in the 5-10 business day window.

Unfortunately, the cost of having packages delivered thousands of miles across the planet continues to increase. Thankfully we ship from China to north America by logistic companies with most affordable price.

Our store software automatically charges applicable taxes in the United State or Canada. All orders placed within the United States and Canada will be shipped in DDP(INCOTERMS), not be charged additional taxes or import/customs fees. In some cases, such as big orders may be subject to import tax charges or customs fees depending on your country's practices, this is out of our hands and beyond our control.

When your mailing label is printed, you will receive a shipping confirmation email with your tracking number. The tracking number will not be immediately available on the shipping service site, as it takes time for the information to reach their system. The actual tracking information will not be updated until the package is scanned at their facility, which can take 12-24 hours or more.

DIAI is not responsible for any packages lost or damaged by the mail, nor packages stolen once delivered. This is mainly responsible by logistic companies. The customer is also responsible for additional shipping costs if packages are returned to us. That said, we will always do what we can to help, so feel free to contact us. If an international package has not arrived, please check with your local post office and customs office, as many times packages can be found waiting on shelves in these locations. Many packages thought to be lost eventually end up returned to us, at which point we will contact you about having the product shipped to you again. We are not responsible for the additional shipping.

Terms & Conditions

Last Updated: [2023-09-13]

Introduction

Welcome to DIAI (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website located at DIAI.ai and any related services, products, and software offered by DIAI.

By visiting our Website and/or purchasing something from us, you agree to be bound by these Terms, including any additional terms and conditions or policies referenced herein and/or available by hyperlink. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Changes to Terms

We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes.

Eligibility

By agreeing to these Terms, you represent that you are at least the age of majority in your place of residence, or that you are the age of majority in your place of residence and you have given us your consent to allow any of your minor dependents to use this site.

Account Creation

You may be required to register for an account to use certain features of the Website. You agree to keep your password confidential and will be responsible for all use of your account and password.

Orders and Payments

By placing an order, you warrant that you are authorized to make the purchase using the payment details you provide. We reserve the right to refuse or cancel orders, at our sole discretion.

Shipping and Delivery

All orders are subject to product availability. We aim to deliver all orders within the time frame specified during the ordering process, but we cannot guarantee delivery dates.

Returns and Refunds

Items can be returned within 14 days of the receipt of the order. To be eligible for a return, your item must be unused and in the same condition that you received it. For more information, please refer to our Returns Policy.

Limitation of Liability

To the fullest extent permitted by law, DIAI shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company primarily conducts its business, without regard to its conflict of law principles.

Contact Information

For any questions about these Terms, please contact us at diai.ai@outlook.com.

- Period: Customers can apply for a return within fourteenth days of receiving the goods.
- Condition: The product must be in perfect condition, undamaged, clean, and unaltered. Accessories, free gifts, and invoices must also be complete.
- Process: Customers should contact our customer service team and follow our return process. Customers will bear the cost of return shipping.
- Special Cases: If there is a quality issue or the product doesn't match the description, we will cover the return shipping costs and relative fees.

- Information Collection: We collect relevant information you provide when making a purchase, including name, contact information, and address. This is solely for order processing and customer service.
- Protection: We take reasonable measures to protect your personal information from unauthorized access, usage, or disclosure.
- Usage: We use the collected information as authorized, for order processing, after-sales service, and customer care.
- Sharing: We won't share your personal information with third parties unless explicitly authorized or required by law.
- Cookie and Tech: We use cookies and other technologies to collect and store information about your browsing habits and preferences for personalized services and recommendations.
- Rights: If you believe your personal information has been violated, you can contact our customer service team, and we will address your complaints promptly.

- Method: We collaborate with reliable courier companies to ensure that your orders are safely and quickly delivered.
- Cost: Based on the weight, volume, and destination of the order, we will calculate a reasonable shipping fee. You can pre-pay this when placing the order or pay upon receiving it.
- Time: We will arrange shipping within one working day of receiving the order. Standard delivery time is 7-10 working days, but this may vary based on your location and logistics.
- Tracking: We provide tracking numbers so you can monitor your package in real-time through relevant websites or apps.
- Contingencies: If shipping is delayed or goods are damaged due to uncontrollable factors like weather or traffic, we will notify you and find a solution.
- Returns and Exchanges: If you receive goods that have quality issues or don’t match the description, we offer return or exchange services. In this case, please contact our customer service team within one working day of receiving the goods.